Thank you for your purchase, we hope you are happy with it! If you have received a defective or damaged product, you may return it for an exchange. Please see further information about our return policy below.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original packaging and labeling.
RETURN PROCESS
To return an item, please e-mail returns@komfortablyhigh.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, include your proof of purchase, and mail your return to the following address:
Alkemi, LLC
Attn: Returns
RMA # ___________
172 W Main Street
Whitewater, WI 53190
We will instruct you how to send the item back. If you send the item back without consulting us you will be responsible for the difference between our preferred shipping method and the option you chose.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: